Privacy Policy

This Privacy Policy outlines Healing Relationships’ policies on collecting, using, and protecting your personal information, your privacy rights, and how the law safeguards them.

Commitment to Privacy
We are committed to protecting your privacy. All information you provide is treated with the utmost confidentiality and is never sold, rented, or shared with third parties, except as required by law or with your explicit consent.

Information Collection
We collect only the information necessary for providing care, such as your name, contact details, mental health-related medications, and other providers you may be seeing. This information is used solely for therapeutic purposes, in compliance with our professional ethical codes.

How We Use Your Information
Your information is used to:

  • Communicate with you via phone, email, messaging, or other methods for scheduling, rescheduling, or sharing resources discussed during sessions.
  • Respond to your inquiries and manage your requests.

We do not share your information with third parties for marketing or promotional purposes. Text messaging opt-in data and consent are also never shared.

Disclosure of Information
We only disclose your information under the following circumstances:

  • With your explicit consent.
  • To comply with legal obligations, such as subpoenas or court orders.
  • To protect against illegal activities, fraud, or threats to safety as required by law.

Data Retention
We retain personal information and charts for 7 years, as mandated by Maine state law. All records are stored securely in locked file cabinets.

Your Rights
You have the right to access, correct, or delete your personal information. For assistance, please contact us at 207-710-0199.

Social Media Policy
We do not accept friend or contact requests from clients on social media platforms. For communication, please use our professional email and phone contacts to maintain appropriate boundaries.

Contact Between Sessions

  • Preferred Contact Method: Call and leave a voicemail, which we can listen to (or read as it’s dictated by software). This is particularly helpful for scheduling or rescheduling.
  • Please Do Not Cancel via Email: Due to spam volume, cancellations via email may be missed. Please call or message instead.
  • Messaging: Ideal for urgent updates, such as running late or family emergencies.
  • Email Limitations: Email is not secure or confidential. For support, leave a voicemail requesting a callback or brief text support if appropriate.

Policy Updates
Healing Relationships may update this Privacy Policy. Changes will be noted at the end of this document.

Originally created: January 2025